The customer is responsible for reducing the value of the goods if the reduction in value is a consequence of handling that is not strictly necessary to determine the nature, characteristics and operation of the goods. Returned goods must have all associated equipment, original packaging and documentation. Shipments with cash payments are not accepted. The cost related to the withdrawal from the contract that the consumer is liable to pay is the cost of returning the goods. When withdrawing from the contract, the gift card is considered as a means of payment and therefore the amount of it, in the event of withdrawal from the contract, is returned to the customer. Only the paid amount is returned to the customer. Upon withdrawal from a contract where a bonus, discount code or promotional code has been used, these funds are considered a discount and are not returned to the customer. The seller returns the received payments to the customer with the same means of payment as used by the customer or as a credit or in the form of gift cards if the consumer expressly agrees to this method. In such a case, we undertake to return the money for the received payment to the customer as soon as possible and no later than within 30 days of receiving the request for the return of the goods.

The goods must be returned to the seller by post, no later than 14 days after the notification of withdrawal from the contract (purchase). The deadline starts one day after the date of receipt of the ordered goods. The customer may, in accordance with Article 43 of the Consumer Protection Act ( ZVP), withdraw from the purchase within 14 days of receiving the shipment and return the product without explanation of their action.

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